AxiCorp Financial Services
What this Policy is about
AxiCorp recognises the importance of your privacy and understands your concerns about the security of your personal information. We are committed to ensuring that when you share information with us or we collect information about those who visit our websites, we do so in accordance with applicable privacy laws.
If you apply to open a trading account, your application form (whether written or electronic, or in any other form (including verbal)) will constitute your express consent to the use and (in certain circumstances) disclosure of your personal information.
The information about you which we collect
The products and services we provide usually fall under the scope of our regulated activities and as such we generally have obligations to ask for a range of personal information from you which could include your name, address, date of birth, gender, contact details, occupation, income, assets and liabilities, bank account details, trading history or statements, financial statements, credit reporting information, employment details, location data or any other similar information which could be used to identify you.
How we collect that information
We obtain most of the information directly from you through application forms or telephone conversations, and from maintaining records of information obtained in the course of ongoing customer service. We may also obtain information from other sources, such as via identity checks.
Sometimes we may ask for other information voluntarily (including through market research, surveys or special offers) so that we can improve our service or better cater to the wider needs of our current and future clients.
We may record communications that we have with you in relation to the services we provide to you and our relationship with you. These recordings may be in electronic format, by telephone, in person or otherwise and will be our sole property, constituting evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or other notice.
If you choose not to provide the information we request, we may not be able to provide you with the product or service you need, or open your trading account.
How we use and disclose your information
We use the information you give us to assess your application, conduct identity checks, verify you and do anything else necessary in order to open your trading account. This includes conducting screening checks in accordance with our obligations under relevant anti money laundering laws and other regulatory laws.
Once this process is complete, the information we hold is used for establishing and managing your account, reviewing your ongoing needs, enhancing our customer service and products and giving you information on any opportunities that we believe may be relevant to you.
We may also use your personal information for the future planning of our business, including product development and research. In such instances (and in instances where we have legal or regulatory obligations), and depending upon particular restrictions on sensitive information, you consent to the disclosure of your personal information where we disclose that information to:
- relevant regulators or government authority as required, authorised, permitted or compelled by law;
- other companies within the AxiCorp group (including our associated companies elsewhere in the world) who may be involved in administering your account or providing other services for the AxiCorp group;
- where applicable, anyone authorised by you (for example, your financial adviser);
- an introducing broker, referrer, or third party broker or agent who may have introduced or referred you to us (this is necessary in order to pay fees or commissions for such a referral and can include any click-through links you may have clicked on); and
- third party service providers, including those who help facilitate or support our business, or develop new software to run our business more efficiently (these could include specialist advisers who have been contracted to provide us with administrative, IT, financial, regulatory, compliance, taxation, insurance, research or other services).
Where we share your personal information in the ways set out above, you acknowledge and understand that this may result in your personal information being sent outside Australia. Where this occurs, while we make reasonable attempts to, you acknowledge that we may not be able to extract an undertaking from the overseas recipients that they will comply with Australian Privacy laws and the ability to enforce Australian Privacy laws or any other contractual privacy obligation in relation to any breach may be very limited. As such, we will not be accountable for any breaches of those laws by that overseas recipient.
Because the Australian Privacy laws may not apply or be enforceable against some overseas recipients we understand that you may choose not to disclose your personal information to us. If you choose not to provide the information however, we may not be able to open your trading account, or provide you with the product or service you have requested.
The security and storage of your information
We take our obligations to protect your personal information very seriously and as such we take reasonable steps to hold information securely in electronic or physical form. These steps are supported by a number of security standards, processes and procedures, and we store information in access-controlled premises or in electronic databases requiring logins and passwords.
The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services and any transmission is at your own risk.
To try to prevent this, we use Transport Layer Security (TLS) encryption technology in order to protect the information that you submit to us. This type of technology is designed to protect you from having your information intercepted by anyone other than AxiCorp during its transmission. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to restrict unauthorised access to systems and data.
Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.
We use a combination of secure computer storage facilities and paper-based files and other records and, irrespective of the format of the information, take steps to protect the personal information we hold from interference, misuse, loss, unauthorised access, modification or unauthorised disclosure.
Some electronic communications through non-secure web platforms may not be secure, virus-free or successfully delivered. If you communicate with us using a non-secure web platforms, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.
You can help us to keep your information secure. Remember that any user name or password in relation to our websites is personal to you and should not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using them.
Restrictions on sensitive information
Under Australian Privacy laws, some personal information is considered to be sensitive and carries with it higher obligations. The collection and use of tax file numbers (TFNs) is also restricted.
If we collect TFNs, or hold any other sensitive information, that information will be used and disclosed only for the purposes for which it was provided, unless you consent otherwise, or the use or disclosure of this information is allowed by law. The TFN rule under Australia’s Privacy Act 1988 (Cth) only applies to the TFN information of individuals and does not apply to TFN information about other legal entities such as corporations, partnerships, superannuation funds and trusts.
What happens if we make changes to this Policy?
Cookies are small files containing information that websites all over the world use to track its visitors. We may set and access AxiCorp cookies on your computer, enabling us to learn which advertisements and promotions bring users to our website. AxiCorp or any of its affiliates or divisions may use such cookies and the captured data helps us enhance the services offered and to make improvements in relation to the quality of content contained on our websites so that it is more relevant to you.
We may use your personal information to offer you products and services that we believe may interest you. We will not do this if you tell us not to. AxiCorp will not provide your information to non-AxiCorp Group entities for marketing purposes.
If you do not wish to receive marketing offers from us, you can let us know by emailing us at [email protected].
Accessing Your Personal Information
You have the right to request a copy of the personal information about you which we hold in order to correct any inaccuracies and to object to our using your personal information for a marketing purpose.
To do this, you should contact us using the details set out below in the “How to Contact Us” section. There is no fee for requesting that your personal information is corrected, however in processing your request, our reasonable costs may be recovered if necessary and if relevant legislation allows. This covers such things as locating the information and supplying it to you.
Where we refuse to action your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy.
Updating information about you
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, please let us know by contacting us as set out below.
How To Contact Us
If you would like more information about how we manage your personal information or if you wish to change your contact information, please contact us or write to us, at the following contact details:
AxiCorp Financial Services Pty Ltd
PO Box 1079
North Sydney, NSW 2059
+61 2 9965 5806
Email: [email protected]
Concerns about Your Privacy
If you have any concerns about any breach or potential breach of your privacy, please contact our Privacy Officer in writing via post or email at the above address. We will make every effort to resolve your complaint internally and as soon as practicable and in any event within 45 days from receipt of your complaint.
If you are not satisfied with our response, you may then contact the Financial Ombudsman Service (FOS). FOS can consider most privacy complaints involving providers of financial services in relation to retail clients. FOS contact details are as follow:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Phone: 1800 367 287
If you feel that your complaint has not been resolved to your satisfaction, you may then take your complaint to the Office of the Australian Information Commission (OAIC). For more information on how you may lodge a complaint with OAIC, please contact the OAIC on 1300 363 992 or email [email protected].
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Last updated 21 March 2018